Rentokil Property Care Long Term Guarantees

Long term guarantees are the hallmark of a reputable and professional property preservation company.

From our origins in the 1920’s to the present day, we have outlived our guarantees several times over, this gives you the peace of mind that you are protected for the duration of the guarantee.

We are so confident in the quality of our service that our work is typically backed with long term guarantees, up to 30 years for some services. If in the future you choose to sell your property, the guarantee can be passed over to the new homeowner, giving them long term protection and making any property preservation work a long term investment.

The following works carried out by Rentokil Property Care are covered by our long term guarantee, unless stated otherwise in the survey report.

• Damp proofing - 30 year guarantee
• Woodworm treatments - 30 year guarantee
• Wet rot and dry rot control - 30 year guarantee
• Cavity wall tie replacements - 20 year guarantee
• Basement waterproofing to BS 8102 Standards - 10 year guarantee

All Rentokil Property Care surveyors and technicians are fully trained in safe working practices, while our treatment fluids are HSE compliant as well as being generally odourless and non-flammable.

As part of the Property Care Association, all PCA member’s customers benefit from having another level of peace of mind in the form of the PCA promise. This guarantee scheme covers damp work, timber treatments, structural waterproofing and wall tie repairs for all contracts placed with PCA members, and means you are protected by a guarantee on behalf of the PCA to cover work in progress and deposits.

There is no additional cost to customers for this, and it will ensure that in the unlikely event of a PCA contractor member going out of business while work is being done, another PCA contractor will complete the work to the original specification at no extra cost to the customer.

While the majority of our customers across the country are satisfied with the service Rentokil Property Care provides, if there is a problem during the guaranteed period, or if treatment has failed then we’ll put it right.

If you feel you have a problem in an area of your property that was originally treated and guaranteed by Rentokil Property Care, you can get in touch with us or call us 01342 332676 and we will get back to you as soon as possible. Alternatively you could fill our the claims form here.

Whether our work is under guarantee or not, if you feel dissatisfied in any way with the service you have received from us, we want to hear from you in order to improve our service to all customers.

We understand that not everything can run smoothly, and sometimes issues can occur, that is why we will make every effort to rectify the problem with our high levels of customer service.

In order to rectify the problem, your first point of contact should be your local branch who handled the work for you and explain why you are dissatisfied, and we can then investigate and provide solutions.